Refund Policy

This policy explains how refunds work for purchases of Vincent, operated by Arctec Yazılım Teknolojileri Limited Şirketi ("we", "us", or "our"). It is part of our Terms of Service. Nothing in this policy limits your rights under applicable consumer law.

1. Purchases on Our Website

Web orders are processed by our online reseller Lemon Squeezy (Link, LLC, formerly Lemon Squeezy LLC), the Merchant of Record for all web orders. When a refund is approved, Lemon Squeezy returns the money to your original payment method. How long it takes to appear depends on your bank or card issuer. Lemon Squeezy's Buyer Terms also apply to web orders.

2. Credit Packs

You can request a full refund of a credit pack within 14 days of purchase if none of the pack's credits have been used.

3. Subscriptions

• You can cancel anytime from the customer portal link in your receipt email or on your account page, or by emailing us. Cancelling stops future renewals. Your plan stays active until the end of the period you have paid for.
• You can request a refund of your latest subscription charge within 14 days of that charge if you have made no generations in that billing period. If we refund it, we also cancel the subscription.

4. Free Trial

If your plan starts with a free trial, cancel before the trial ends and you will not be charged. If you do not cancel, the first payment is charged when the trial ends, and section 3 applies to that payment.

5. Failed Generations

If a generation fails, its credits are refunded to your balance automatically. These refunds are made in credits, not money. If our moderation rejects your content, the credits are refunded minus a small penalty: 1 credit, or 2 credits for some video effects.

6. Purchases in the Mobile App

Purchases made in our mobile app are processed by the app store you bought from (Google Play for our Android app), and refunds follow that store's refund policies. For Google Play purchases, see Google Play's refund help page.

7. How to Request a Refund

For web purchases, email [email protected] with the order number from your receipt email and the email address you used at checkout. We will review your request and reply by email. We may refuse requests that involve fraud or abuse of this policy.

Outside the cases in this policy, payments are generally not refundable, except where the law requires a refund. If something went wrong with your purchase, contact us anyway and we will look into it.

8. EU and UK Consumers: Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from a web purchase within 14 days of buying it, without giving a reason. To withdraw, email us within that period. You will receive a full refund.

9. Your Statutory Rights

This policy does not affect your statutory rights as a consumer, for example if a purchase is faulty or not as described.

10. Contact Us

If you have any questions about refunds, please contact us: